Sub-processors
Last updated: 14 September 2026
This page lists the service providers (sub-processors) we rely on to deliver the EventWorks application. It is the authoritative list referenced by our application privacy notice and our Data Processing Addendum.
If you are an EventWorks customer and would like to be notified when we add or change a sub-processor, email [email protected] and we will add you to the notification list.
Core sub-processors
These providers are used for every EventWorks customer. They have access to personal data only to the extent necessary to perform the service described.
| Provider | Purpose | Location |
|---|---|---|
| DigitalOcean, LLC | Application hosting, managed database, and backups | United Kingdom / European Union |
| Cloudflare, Inc. | DNS, TLS termination, DDoS protection and web application firewall in front of the platform | United States (global network) |
| Stripe Payments Europe Ltd | Card payments for EventWorks licence fees | Ireland / United States |
| GoCardless Ltd | Direct Debit collection of EventWorks licence fees | United Kingdom |
| Wildbit, LLC (Postmark) | Delivery of transactional email (account notifications, password resets, invoices) | United States |
| Help Scout PBC | In-app support chat widget and help centre | United States |
| Functional Software, Inc. (Sentry) | Application error monitoring and diagnostics | United States |
| Google LLC (Workspace) | Email correspondence with EventWorks customers (privacy@, sales@, support@) | United States / European Union |
Optional AI features
The EventWorks AI Assistant is switched off by default. When a customer's administrator enables it, the providers below receive the user's question and the data returned by the search tools the administrator has allowed. They are used only through their commercial APIs, whose terms prohibit use of customer data to train AI models. Administrators can disable the assistant, or exclude individual data types, at any time in AI Settings.
| Provider | Purpose | Location |
|---|---|---|
| OpenRouter, Inc. | API gateway through which the AI Assistant sends chat requests to the language model | United States |
| Anthropic, PBC | Language model (Claude) that generates AI Assistant responses | United States |
| OpenAI, L.L.C. | Embeddings for AI Assistant search and transcription of audio input | United States |
Integrations you may choose to enable
EventWorks supports optional integrations with the following third-party services. When you connect an integration from your EventWorks account, data flows between EventWorks and that service to fulfil your request. For those data flows you remain the data controller — you have your own relationship with the integrated provider, and we do not act as your processor for data sent to them. Please consult the integrated provider's privacy policy directly.
If you do not enable an integration, no data is shared with it.
| Provider | Category |
|---|---|
| Xero Limited | Accounting |
| Intuit Inc. (QuickBooks) | Accounting |
| The Sage Group plc (Sage Business Cloud / Sage 50) | Accounting |
| FreeAgent Central Ltd | Accounting |
| Acumatica, Inc. | ERP / accounting |
| Oracle NetSuite | ERP / accounting |
| Harvest (Iridesco LLC) | Time tracking |
| Float (BigFoot Web Limited) | Resource scheduling |
| HubSpot, Inc. | CRM |
| The Rocket Science Group LLC (Mailchimp) | Email marketing |
| Linnworks Ltd | Order management |
| Veeqo Limited | Inventory management |
International transfers
Where a sub-processor processes personal data outside the United Kingdom or European Economic Area, we rely on appropriate safeguards: the UK International Data Transfer Addendum to the EU Standard Contractual Clauses, EU Standard Contractual Clauses, or an applicable adequacy decision.
Changes to this list
We update this page whenever we add, remove, or replace a sub-processor. Customers subscribed to sub-processor notifications receive at least 30 days' advance notice of a new or replacement sub-processor, during which they may object in accordance with the Data Processing Addendum.